FAQ
Questions, answered
Booking, prices, timings and what to expect. If your question is not here, send us a message and we will answer it.
Before you book
Questions
Everything worth knowing before your visit. Anything not here, send us a message.
How do I book an appointment?
Pick your salon first. Kelmscott and East Perth take their own bookings. On the booking page each salon has three ways in: book online, call the salon, or send a message on Instagram. Walk-ins are welcome when a chair is free, but booked appointments come first.
Are the prices the same at both salons?
No. Kelmscott and East Perth set their own prices, so each salon page carries its own full price list. Check the page for the salon you are visiting. Longer or thicker hair can cost more than the starting price, and the salon tells you before starting rather than at the counter.
Do you have a private room?
Yes, at Kelmscott. It is a private suite with its own door, away from the main floor, and it is hijabi friendly. There is no extra charge. Just ask for the private room when you book.
Do you cut men’s and children’s hair?
Yes. Both salons are unisex: skin fades, scissor cuts, beard trims and line-ups, along with kids’ cuts and pensioner rates. Bring a photo of the fade or the style you are after and we will match it to your hair.
How long will my appointment take?
A cut is usually half an hour to an hour. Colour runs from about an hour for a root touch-up to two and a half hours for a full head of foils. Smoothing treatments are the long ones, so set aside half a day. The salon will tell you what to allow when you book.
Do I need a patch test before colour?
If you have not had colour with us before, come in 48 hours beforehand for a quick patch test. It takes a couple of minutes and it is free. Tell us about any allergies, sensitivities or medications that affect your skin or scalp when you book.
How should I come in for my appointment?
Dry hair, not freshly washed, and no heavy product. Bring a photo if you have a look in mind. For a smoothing treatment or a perm, wash your hair the day before rather than that morning.
How do I look after my colour or treatment?
Wait 48 hours before the first wash after colour, use a sulphate-free shampoo, and keep heat off wet hair. After a smoothing treatment, leave hair loose and dry for 72 hours. The Aftercare page goes through each service, and we will run through it with you before you leave.
What if I am running late, or need to change my booking?
Call the salon as soon as you can. We will always try to fit you in, though a late arrival can mean a shorter service or a new time. If you need to move an appointment, letting us know ahead of time frees the spot for someone else.
How can I pay?
Cards and tap-to-pay are accepted at both salons. If you book online, that salon’s booking system may add a small booking fee, which shows before you confirm.