Privacy Policy

About this policy

Hair Majesty is operated by Perth Barbershops Pty Ltd (ABN 42 670 588 020), which runs the Hair Majesty salons in Kelmscott and East Perth, Western Australia ("we", "us"). This policy explains how we collect, use, store and share personal information, through this website and in our salons.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). By using this website or our services you agree to your information being handled as described here.

What we collect

Appointment requests: the salon you choose, the treatments you want, your preferred day and time, your name, your mobile number and any notes you add.

Messages: your name, an email address or mobile number for our reply, and your message.

In the salon, by phone, on Instagram or through Fresha: your name, contact details, appointment history, and notes about your hair and the treatments we carried out.

Health information: if you tell us about allergies, sensitivities, skin or scalp conditions or reactions, we record it only with your consent and only so we can treat you safely. We may ask for a patch test before colour work.

We collect personal information directly from you. We do not buy lists of personal information.

Dealing with us anonymously

You can browse this website and ask us general questions without giving your name. To book or receive a service we need a name and a way to contact you.

How we use it

We use your information to reply to you, arrange and confirm appointments, provide our services safely, keep business and treatment records, handle payments and refunds, and meet our legal obligations.

We do not send you marketing unless you have agreed to it. If you do receive marketing from us, you can opt out at any time by telling us or using the unsubscribe option, and we will stop.

The forms on this website

Appointment requests and messages sent through this website are emailed to our salon inbox. The website also keeps a copy of each email in its booking log, which only the site administrator can see, until we delete it. We delete your entry when you ask us to.

You can attach photos of the style you want to an appointment request or a message. Each photo is converted into a fresh copy before it is emailed to us, which removes hidden information such as the location where it was taken. No copy is kept on this website, and we do not publish a photo you have sent us unless you have told us we may.

To stop automated spam, the forms keep a short-lived count of submissions from each internet connection. It is deleted automatically after a short period and is not used to identify you.

Cookies and analytics

This website does not set analytics or advertising cookies unless you accept them in the notice shown on the site. If you decline, no analytics cookie is set.

If you accept, we use Google Analytics to understand which pages are visited and which buttons are used. We do not send Google anything you type into our forms. Google advertising features are switched off. Your choice is stored in your own browser for 12 months, then you are asked again. You can change it at any time with the Cookie settings link at the bottom of every page, and clearing your browser data for this site also resets it.

Photos and video

We will always ask before photographing or filming you or your treatment, and you are free to say no. Saying no makes no difference to your appointment.

Photos and clips of clients on this website and on our social media are shown with the client's agreement. Photos on our Reviews page were shared publicly by the reviewer with their Google review. If you appear anywhere on this website and want it removed, contact us and we will take it down. You do not need to give a reason.

Other websites and services

This website links to services run by other companies, including Fresha (online booking for our East Perth salon), Instagram and Google Maps. When you use them, their own privacy policies apply, not this one.

Who we share it with

We do not sell or rent your personal information. We share it only where needed with: our website, email and IT providers; our booking system provider; our accountant, insurer and professional advisers; payment providers; and government bodies or others where the law requires or allows it.

Some of these providers, including Google, Meta (Instagram) and Fresha, may store or process information outside Australia, including in the United States. Where we use them, we take reasonable steps to make sure your information is handled consistently with the Australian Privacy Principles.

Keeping it secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure, including password-protected accounts and limiting access to staff who need it.

Like every website, our hosting provider's servers keep standard technical logs of visits, including internet addresses, for security and to keep the site running. We do not use these logs to identify visitors.

We keep information only as long as we need it. Enquiries that do not lead to an appointment are deleted within 12 months. Appointment and treatment records are kept for up to 7 years for tax and insurance purposes, then securely deleted or de-identified.

If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme requires it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below. We will respond within 30 days and there is no charge. If we refuse a request, we will tell you why in writing.

Complaints

If you have a concern about how we have handled your personal information, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

Contact us

Email: kelmscott@hairmajesty.com.au

Hair Majesty Kelmscott: Shop T16, 2889 Albany Hwy Kelmscott WA 6111, phone 0426 514 094

Hair Majesty East Perth: 108 Bennett Street East Perth WA 6004, phone 0450 617 771

Address suggestions

Incorporates or developed using G-NAF © Geoscape Australia licensed by the Commonwealth of Australia under the Open Geo-coded National Address File (G-NAF) End User Licence Agreement. Suggestions are a convenience only and must not be relied on to verify an address for sending mail.